Complimentary Patient Evaluation

At your complimentary patient evaluation, we will complete a medical/dental history, clinical examination and panorex X-ray. This information will let Dr. Lisenby determine if you are ready to begin orthodontic treatment. If you are ready to begin treatment, your next appointment would be diagnostic records to determine the best course of treatment. Complete diagnostic records typically include photos of the patient’s face and teeth and diagnostic x-rays. This information is used to develop a custom treatment plan for each patient. These records are also helpful in tracking the progress of treatment as the teeth move under orthodontic care.

After the doctor has evaluated your records, we discuss your treatment with you in detail, including the cost for your particular case.

Regular Appointments

The appointment when you get your appliances (braces, expanders, Invisalign®, etc.) usually takes 1 to 2 hours. You’ll then see us at regular intervals 4 to 8 weeks apart for an adjustment, which takes 20 to 40 minutes. Patients are seen by appointment only. We make every effort to be on time for our patients and ask that you extend the same courtesy to us. If you cannot keep an appointment, please notify us immediately.

Payment & Office Policies

Cost

The cost of treatment depends on the severity of the patient’s problem. You will be able to discuss fees and payment options before treatment begins. We have several payment plans to suit different budgets. We work hard to make orthodontics affordable.

Fees

In an effort to keep orthodontic fees down while maintaining the highest level of professional care, we have established this financial policy:

• If full payment is made at the onset of treatment, we will offer a fee discount. (If you have insurance, we will offer a discount for payment of your portion of the fee that will not be covered by insurance.)
• To fit your individual needs, financial arrangements can be made to extend your payments over a period of months.
• For your convenience, we accept payment by Visa and Mastercard.

Insurance

If you have insurance, we will help you to determine the coverage you have available. We will help in every way we can in filing your claim and handling insurance questions from our office on your behalf.

Convenient Online Services

We know how busy you are. That’s why we’re committed to providing you superior, leading-edge service. With our secure online service you will be able to:

• View your appointment and account information any time;
• Sign up for email or text appointment reminders;
• Check your payment history and see current charges;
• Print out flex spending reimbursement and tax receipts.